This project was undertaken as part of the team at Pensaar design in India, for a global computer security software company. My primary role in the team was as a facilitator for bringing about the culture of customer centricity at the company.

<aside> 📅 - 2019

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<aside> 🔖 **- Co-creation

• Facilitation
• Organisational Design**

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The project was focused on building a culture of customer centricity, by building internal capacity through co-creation and design thinking workshops.

This was then implemented through small teams throughout the organisation.

Image credit: Unsplash

The project is documented here:

Driving Customer Centricity at a Global Organisation - Pensaar Design: A Design Strategy & Innovation Consulting Firm

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